We get it—finding the right care can be overwhelming. That's why our first step is complimentary, no commitments. This initial consultation is an opportunity to talk about what's going on  and what you may need. No pressure. No obligations. You are the heart of our process and we want to make sure you’re heard. Evelyn Wells is here to help.

• What to Expect: We’ll schedule a one-on-one conversation where we’ll dive deep into your loved one's unique needs, preferences, and care goals. Think of this as your time to ask any questions, share your concerns, and get personalized recommendations from experts who genuinely care.

• The Power of Listening: We take the time to understand the lifestyle, routines, and specific care needs that matter most to you. Our goal is to help you navigate the sometimes confusing world of senior care with ease, providing clarity on what services will make the biggest difference.

• Why We Do It: This consultation isn’t just about giving you a checklist of services—it’s about crafting a care plan that makes sense for you. After all, this journey is about more than just care. It’s about your loved one’s comfort, dignity, and peace of mind. You can expect to leave feeling empowered and understood.

Now that we’ve had the conversation and gathered some important details, it’s time to craft a care plan that’s as unique as your loved one. This step is all about precision, attention to detail and ensuring every aspect of your care experience is tailored perfectly to your needs.

• What to Expect: We'll complete a thorough home assessment with you. Then, we’ll review all the specifics—whether that’s mobility assistance, personal care, or the right kind of companionship—and incorporate everything we’ve learned to create a care plan that’s clear, practical, and fully customized.

• We’re in This Together: We view this as a collaborative effort. It’s not just about us telling you what’s best—it’s about making sure you’re involved every step of the way. You’ll have the chance to review and adjust the plan based on what works for your loved one’s needs, preferences, and routines.

• Why We Do It: One-sized care doesn't fit all. Each individual has different needs, and we want to ensure that your plan reflects this. Our goal is to make your loved one feel as comfortable, happy, and independent as possible, all while having a team of experts by your side to guide you.

With the care plan in place, we shift gears to what matters most: the caregiver. We pride ourselves on matching you with the perfect caregiver who not only meets the technical needs of the plan but also aligns with your loved one’s personality and preferences.

• What to Expect: This is where we go above and beyond. We actively seek out the best caregivers—individuals who are not just qualified but genuinely passionate about providing exceptional care. Once we have the care plan ready, we move swiftly to match you with someone who will provide the highest level of comfort, care, and companionship.

• How We Match: We don’t just pick anyone—we match based on personality, experience, and the unique requirements of your care plan. Whether it’s a warm, conversational caregiver who excels in companionship or one with a specific skill set for personal care, we make sure the fit is right.

• Why We Do It: We believe caregiving is a calling, not just a job. That’s why we treat each match like a friendship in the making. Our caregivers are not just trained professionals—they’re companions who become an extension of your family, offering the support you need while ensuring your loved one feels safe, seen, and loved.

For us, caregiving isn’t just about serving—it’s about delivering an exceptional that elevates the standard of care. That’s why we focus on hospitality-first care, blending professional assistance with genuine warmth and attention to detail.

• What to Expect: The moment your caregiver steps in, you’ll experience a level of service that goes far beyond basic care. It’s about creating a welcoming, safe, and comfortable environment where your loved one feels respected and valued. From offering a comforting chat over coffee to anticipating needs before they arise, we make sure that every detail is taken care of.

• The Caregiver Mindset: Our caregivers view their role as something much bigger than just completing tasks. They’re here to elevate the daily life of your loved one, ensuring that every interaction is filled with kindness, empathy, and a desire to create a positive experience.

• Why We Do It: We take hospitality to a whole new level because we believe in the power of extraordinary living. Yes, caregiving is about meeting basic needs—but it’s also about ensuring that life is as joyful, fulfilling, and comfortable as possible. We’re here to help make that happen, every single day.

Our commitment doesn’t end after the care plan is in place or once your caregiver begins. At Evelyn Wells, we believe in providing ongoing support and continuous improvement. We strive to deliver delight, ignite joy and elevate experiences so that as your needs evolve, your care experience only gets better.

• What to Expect: Our team regularly checks in with both you and your caregiver to ensure everything is running smoothly. If adjustments are needed—whether it's modifying the care plan, switching caregivers, or addressing concerns—we’re always ready to make it happen.

• Fostering Growth and Progress: Life is ever-evolving, and so is your care. As your needs change, we actively refine and enhance your care experience, designing incremental improvements that align with your loved one’s journey. We’re not just adapting—we’re intentionally growing with you.

• Why We Do It: The care journey is continuous. Our goal is to build a lasting partnership where your loved one feels constantly supported, safe, and cared for. With our ongoing support, you can be confident that, no matter what comes next, we’re here to elevate the experience and move forward together.